During which phase are stakeholders typically trained on the new automated system?

Training of stakeholders on the new automated system typically occurs during the deployment phase. This phase is crucial as it involves putting the automated solution into action and ensuring that all users are adequately prepared to utilize the system effectively. By this stage, the solution has already been developed and tested, and it’s essential to equip users with the knowledge and skills necessary for operating the system successfully.

During deployment, training programs are designed to cover the functionalities of the newly implemented automation, address any questions or concerns stakeholders might have, and provide hands-on experience with the system. This prepares the stakeholders to adapt to the new processes and utilize the solution to its full potential, thus ensuring a smoother transition and maximizing the benefits of the automation.

Other phases, such as development or planning, focus more on creating and strategizing the solution rather than on preparing users to interact with it. The evaluation phase, while important for assessing the effectiveness of the automation post-deployment, does not typically involve stakeholder training.