What is a primary goal of business process automation?

A primary goal of business process automation is to reduce operational costs. Automation streamlines business processes by replacing repetitive, manual tasks with automated workflows that enhance efficiency and accuracy. By minimizing the time and resources spent on these tasks, organizations can significantly lower their operational expenses. This cost reduction is often achieved through increased productivity, improved resource allocation, and the elimination of human error, which can lead to costly mistakes.

Other options do not align with the fundamental objectives of business process automation. Increasing manual intervention contradicts the idea of automation, which seeks to decrease the level of human involvement in routine processes. Eliminating quality checks would compromise product or service standards, which is counterproductive to improving overall business performance. Similarly, prolonging project timelines goes against the efficiency gain that automation aims to achieve, as businesses typically look to expedite workflows rather than delay them.