Which role is primarily responsible for drafting the hypercare plan?

The role primarily responsible for drafting the hypercare plan is the business analyst. This is because the business analyst serves as the bridge between stakeholders and the technical team, ensuring that all business requirements and needs are addressed throughout the automation project lifecycle.

In the context of a hypercare plan, which focuses on the period following the deployment of an automated solution, the business analyst gathers insights and feedback from users, identifies potential issues, and formulates strategies to support users as they transition to the new system. They ensure that the plan encompasses training, support procedures, and performance monitoring, all crucial for smooth post-deployment support.

The project manager, while overseeing the entire project, typically focuses on scheduling, resource allocation, and risk management rather than the detailed requirements needed for hypercare. The automation developer's role is centered on creating and implementing the automation solution, while the quality assurance specialist focuses on testing and ensuring the quality of the automation before deployment. Therefore, the business analyst's skill set and responsibilities align most closely with the drafting of a hypercare plan, ensuring that user needs and operational concerns are properly addressed during the critical transition period.