Which type of automation requires human interaction at certain stages of the process?

Attended automation refers to the type of automation that requires human interaction at specific stages during the execution of the process. This form of automation is often utilized for tasks that benefit from oversight or decision-making by a human operator. For example, a user might initiate an automation task, and while the automation can handle repetitive elements, it may pause and wait for human input when decisions need to be made or exceptions arise that require judgement.

This interaction could involve reviewing data, approving transactions, or providing additional context that an automated system might not handle effectively on its own. Attended automation is commonly used in environments where human oversight is essential to ensure accuracy and efficacy, such as customer service scenarios or any task where complex, nuanced decision-making is required.

In contrast, other types of automation, like unattended automation, function independently of human interaction once initiated. Unattended automation is suitable for processes that can be fully automated and require no human involvement during execution, operating during off-hours or on-demand.

Robotic Process Automation is a broader term that encompasses both attended and unattended automation, referring to the use of software robots to automate routine tasks. Dynamic automation is not a standard term often associated with established automation definitions in the same way as talked about above, making attended automation the