Who is responsible for ensuring the implementation plan aligns with client expectations?

In the context of an implementation plan for automation, the process owner plays a crucial role in ensuring that the plan aligns with client expectations. The process owner is typically someone who has a deep understanding of the business processes being automated and is responsible for defining the objectives and success criteria for the automation initiative.

They work closely with stakeholders, including the client, to ensure that the implementation plan is not only feasible but also meets the specific needs and expectations of the client. Their involvement is critical for translating client requirements into actionable steps within the implementation plan, ensuring that the final automation solution provides the desired outcomes.

The project manager, business analyst, and client project manager all play significant roles in the project, but it is the process owner's responsibility to ensure that the implementation directly addresses the expectations and requirements laid out by the client. This alignment is vital for the project's success, as it helps in achieving the goals set out at the beginning of the automation journey.