Who is responsible for managing internal processes and escalations?

The role responsible for managing internal processes and escalations typically belongs to the client team project manager. This position is crucial as they serve as the primary liaison between the client's needs and the implementation team, ensuring that any issues or escalations during the project lifecycle are addressed effectively.

The client team project manager is tasked with overseeing the execution of the project on behalf of the client, facilitating communication, and ensuring that any internal process adjustments are made to meet project objectives efficiently. They have the authority to make decisions related to resource allocation, priority setting, and are pivotal in managing stakeholder expectations throughout the project's implementation.

Other roles mentioned, such as implementation team project managers, process owners, and business analysts, have specific focus areas. Implementation team project managers concentrate on the operational execution of the project and may not have the broader responsibility for managing escalations. Process owners are primarily concerned with the design and effectiveness of specific business processes, while business analysts focus on requirements gathering and analysis. Hence, the client team project manager is best suited for overseeing internal processes and managing escalations effectively.