Who is typically responsible for raising automation requests in an organization?

In many organizations, the responsibility for raising automation requests typically lies with the Automation Center of Excellence (CoE). The CoE is a specialized team or group that focuses on defining, governing, and supporting automation initiatives within the organization. They act as a centralized body that assesses and prioritizes automation opportunities, ensuring that requests align with the organization's overall automation strategy and goals.

The Automation CoE usually has the expertise to evaluate the feasibility and potential impact of proposed automation projects. They work closely with various business units to understand their needs and challenges, helping to identify which processes could benefit most from automation. By centralizing the request and oversight process, the CoE can also ensure that resources are allocated appropriately and that automation initiatives align with the organization's objectives.

Other stakeholders, such as business units, may identify needs for automation and propose projects, but the formal request for new automation projects is typically channeled through the CoE to maintain consistency and quality in the automation efforts.